Refund Policy
Thank you for shopping at Brwaz Gallery. We strive to provide you with high-quality wall frames and excellent customer service. However, if you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Refunds
– To be eligible for a refund, you must notify us within 14 days of receiving the wall frame(s).
– The wall frame(s) must be in its original condition, undamaged, and unused.
– Custom-made or personalized wall frames may not be eligible for refunds unless they are defective or damaged upon arrival.
2. Non-Refundable Items
– Gift cards or promotional items are non-refundable.
3. Refund Process
– To initiate a refund, please contact our customer support team at [email protected] within the specified time frame.
– Provide your order details, including the order number and a clear explanation of the reason for the refund request.
– Our customer support team will guide you through the return process and provide you with the necessary instructions.
– Once we receive the returned wall frame(s) and verify their condition, we will process the refund.
4. Refund Methods
– Refunds will be issued using the original payment method used during the purchase.
– Please note that the refund may take 5-10 business days to reflect in your account, depending on your payment provider.
5. Return Shipping
– If the return is due to our error wrong item shipped, defective product, we will bear the return shipping costs.
– If the return is due to a customer’s change of mind or any other reason not attributable to us, the customer will be responsible for the return shipping costs.
6. Damaged or Defective Items
– If you receive a damaged or defective wall frame, please notify us immediately.
– Provide clear photographic evidence of the damage or defect so that we can assess the issue.
– We will either replace the damaged/defective item or issue a refund, depending on your preference and product availability.
7. Cancellation of Orders
– If you wish to cancel your order, please contact our customer support team as soon as possible.
– If the order has not been shipped, we will cancel it and issue a refund.
– If the order has already been shipped, you may follow the return process mentioned above.
8. Contact Us
– If you have any questions about our refund policy, please contact us at [email protected] . Our customer support team will be happy to assist you.
Remember, it’s crucial to adapt the refund policy according to your specific business requirements and legal obligations. It’s always a good idea to consult with legal professionals to ensure accuracy and compliance with local laws and regulations.
